Technical Support FAQ

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keene
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Technical Support FAQ

Post by keene »

If you're having any troubles with the site, before you e-mail me, please read through this thread. Almost all technical problems can be fixed by the steps I'll outline here.

Q) I can't log in!
A) Internet Explorer has strange and mysterious security settings. Don't use it. Ever. Instead, go to http://www.mavfix.com and download Mozilla Firefox. This fox of fire will use it's magical flaming body to burn through all login issues!
If you are still having login issues, try going to http://mormondiscussions.com instead of http://www.mormondiscussions.com. (in other words, take out the www) Clear your cookies first and set a bookmark to this so you're not tempted to type in the www.

Q) I can't create a username!
A) Our anti-spambot script seems to be buggy with Internet Explorer, again due to the strange voodoo of Microsoft "security." First, try cleaning your cache by going to http://www.mavfix.com and downloading Clean Cache. After running that, if you still have problems, download FireFox for it's magical flames.
(Also, see above)

Q) I'm randomly kicked off the site and have to log in again all the time.
A) Again, this is Internet Explorer's fault. Noticing a pattern? Download FireFox.
Certain links will take you to http://mormondiscussions.com, which is an entirely different site to IE, which may log you out. Bookmark http://mormondiscussions.com. (See above)

Q) I'm getting pop-ups from this site!
A) No, you're getting popups from spyware or adware. Go to http://www.mavfix.com to download adaware and spybot. These programs will find 98% of all the bad stuff on your computer. If you still get popups after running these programs, you have a serious situation on your hands and it is vital that you get professional help on your computer immediately.

Q) Where can I get professional help with my problems?
A) There's always the Geek Squad, if you're feeling incredibly rich and want to throw money around. If you find you need computer help often, I would suggest signing up for a membership at http://www.itokhome.com. These guys will completely clean your computer every 3 months. If you just want a quick fix, you can e-mail me. I can fix most anything right over the 'net very quickly. My prices are competitive, and all the money I make will go directly back into Mormon Discussions.

Q) The chat doesn't work!
A) The chat uses the latest Adobe Flash and Javascript to run. You could check for those things in internet explorer, but it's much easier to download Firefox. http://www.mavfix.com

Q) Where can I contact you if this list doesn't solve my problem?
A) My e-mail is keenemaverick@gmail.com. I usually answer my e-mail within the hour, unless I'm asleep or dead.

Q) I want to request a feature/improvement.
A) At the moment, all the work I do on Mormon Discussions is full charity on my part. I would love to constantly be improving this site and adding features, but I just can't afford it. If you'd like a specific feature and don't feel like waiting forever, there is a donate button at the top of every page. Request the feature with a donation, and I'll implement it immediately.

Q) I want to help with the site!
A) I know a lot of you have technical experience and would like to help, but, for reasons outside my control, I must keep the technical side of this site under strict lock-and-key. I don't even let my business partners in. If you would like to help, the best way is to donate. You can also purchase my services in web design or computer repair, and my profits will go back into this site (and tacos). Soon, we will have a store selling Mormon-related books and movies, when that is up, every purchase will go directly back into the site.

Another good way to help is to tell your friends about the site. The more the merrier!

Thank you for your time, and please enjoy Mormon Discussions!

-Keene the uber admin-

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bcspace
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Post by bcspace »

Q) I want to help with the site!
A) I know a lot of you have technical experience and would like to help, but, for reasons outside my control, I must keep the technical side of this site under strict lock-and-key. I don't even let my business partners in. If you would like to help, the best way is to donate. You can also purchase my services in web design or computer repair, and my profits will go back into this site (and tacos). Soon, we will have a store selling Mormon-related books and movies, when that is up, every purchase will go directly back into the site.


What kind of "Mormon-related books and movies"? lol

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bcspace
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Post by bcspace »

Q) I'm randomly kicked off the site and have to log in again all the time.
A) Again, this is Internet Explorer's fault. Noticing a pattern? Download FireFox.


Any better nonFireFox solution yet? I have to log in almost everytime I post and get logged out simply by switching forums.
Machina Sublime
Satan's Plan Deconstructed.
Your Best Resource On Joseph Smith's Polygamy.
Conservatism is the Gospel of Christ and the Plan of Salvation in Action.
The Degeneracy Of Progressivism.
A lesson on 'Faggotry' for Kevin Graham; a legitimately descriptive and even positive term used by homosexuals themselves.

Yoda

Post by Yoda »

bcspace wrote:
Q) I'm randomly kicked off the site and have to log in again all the time.
A) Again, this is Internet Explorer's fault. Noticing a pattern? Download FireFox.


Any better nonFireFox solution yet? I have to log in almost everytime I post and get logged out simply by switching forums.


I think that there is a new version of PphB that is suppose to help this. I remember Keene mentioning this a while ago, but I'm not sure when it will be available. In the meantime, I would seriously suggest that you download Firefox. It is a very reliable web browser that is a lot more secure than Explorer. It's free, so there really is no risk to you, even if you only use Firefox for MormonDiscussions.com. MormonDiscussions.com does seem to be more compatible with Firefox, overall. I have noticed, lately, though, that I can use Safari while access MormonDiscussions.com and it doesn't log me off.

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Scottie
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Post by Scottie »

bcspace wrote:
Q) I'm randomly kicked off the site and have to log in again all the time.
A) Again, this is Internet Explorer's fault. Noticing a pattern? Download FireFox.


Any better nonFireFox solution yet? I have to log in almost everytime I post and get logged out simply by switching forums.

The problem is that the "login" button is redirecting you to http://mormondiscussions.com rather than http://www.mormondiscussions.com.

I've sent a couple of PM's to Keene, but he has not yet responded.

To fix this, try changing your bookmark to http://mormondiscussions.com (take the www out). This should give you consistant cookies. You may need to clear your cookies first.
If there's one thing I've learned from this board, it's that consensual sex with multiple partners is okay unless God commands it. - Abman

I find this place to be hostile toward all brands of stupidity. That's why I like it. - Some Schmo

Yoda

Post by Yoda »

Scottie wrote:
bcspace wrote:
Q) I'm randomly kicked off the site and have to log in again all the time.
A) Again, this is Internet Explorer's fault. Noticing a pattern? Download FireFox.


Any better nonFireFox solution yet? I have to log in almost everytime I post and get logged out simply by switching forums.

The problem is that the "login" button is redirecting you to http://mormondiscussions.com rather than http://www.mormondiscussions.com.

I've sent a couple of PM's to Keene, but he has not yet responded.

To fix this, try changing your bookmark to http://mormondiscussions.com (take the www out). This should give you consistant cookies. You may need to clear your cookies first.


I forgot about this! Great catch, Scottie! :)

There you go...talking all techy again. My heart is going pitter-patter. LOL

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bcspace
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Post by bcspace »

That does seem to solve 50% of the problem. Thanks.

I still must log on when I come to the site (it's not saved) and whenever I change venues (Celestial, Terrestial), plus the occaisional odd time.
Machina Sublime
Satan's Plan Deconstructed.
Your Best Resource On Joseph Smith's Polygamy.
Conservatism is the Gospel of Christ and the Plan of Salvation in Action.
The Degeneracy Of Progressivism.
A lesson on 'Faggotry' for Kevin Graham; a legitimately descriptive and even positive term used by homosexuals themselves.

Yoda

Re:

Post by Yoda »

bcspace wrote:That does seem to solve 50% of the problem. Thanks.

I still must log on when I come to the site (it's not saved) and whenever I change venues (Celestial, Terrestial), plus the occaisional odd time.


You may want to try bookmarking the board with this link:

http://mormondiscussions.com/phpBB3/

Also, when you sign in, do you mark the option to stay signed in? That can also help save time.

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cinepro
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Re: Technical Support FAQ

Post by cinepro »

This wouldn't be a "Tech Support" issue per se, but any chance to show how many people are in the chat room while reading the forum?

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moksha
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Re: Technical Support FAQ

Post by moksha »

Isn't there a box on the internet server software this site uses that could be checked, allowing all links to be opened in their own window?

If I check out a few pages from another site linked in some post, it would make returning to this site so much easier. Don't laugh, it is not all that far fetched that posters might want to return.
Cry Heaven and let loose the Penguins of Peace

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zeezrom
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Re: Technical Support FAQ

Post by zeezrom »

what the hell is up with all these ads all over the place? It's like this whole forum has turned into some crazy marketing scheme! An ad between every post? What is going on? We even have those little hot linked word ad things that drive me crazy!!!!

AAAAAaaaaaaa!
Oh for shame, how the mortals put the blame on us gods, for they say evils come from us, but it is they, rather, who by their own recklessness win sorrow beyond what is given... Zeus (1178 BC)

The Holy Sacrament.

Obiwan
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Re: Technical Support FAQ

Post by Obiwan »

Please fix this forum....!

When-ever I make a post it goes to a blank page, and in some threads it won't ever let me post at all, or I go back and refresh the page and sometimes my post will show.

I shouldn't be getting an error page after posting, and my posts showing up shouldn't be hit or miss. I have noticed that sometimes on the threads that don't allow me to post, if I remove anything I'm quoting it will allow me to post. But, sometimes even this doesn't work.

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bcspace
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Re: Technical Support FAQ

Post by bcspace »

The search function needs to be fixed. It can't handle searches like "easily offended". Too few chars and words too common.

Another request. Would like to be able to hit a button and only posts by self or selected poster appear in the thread. Would make it easier to find what was said previously.
Machina Sublime
Satan's Plan Deconstructed.
Your Best Resource On Joseph Smith's Polygamy.
Conservatism is the Gospel of Christ and the Plan of Salvation in Action.
The Degeneracy Of Progressivism.
A lesson on 'Faggotry' for Kevin Graham; a legitimately descriptive and even positive term used by homosexuals themselves.

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Dr. Shades
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Joined: Mon Oct 23, 2006 3:07 pm

Re: Technical Support FAQ

Post by Dr. Shades »

bcspace wrote:The search function needs to be fixed. It can't handle searches like "easily offended". Too few chars and words too common.

To ensure that the search feature always works, put an asterisk * at the end of every word. Presto!

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